Most technologies, own their own, can help providers deliver exceptional service to their customers. But when two great technologies complement one another, customers can benefit even more. I bring this up because of the parallel paths being taken by cloud providers and 5G providers. Specifically, cloud operators continue to build the tools and services that host today’s mission-critical applications. Meanwhile, we’re seeing mobile operators increasingly deploy 5G access networks. It seems that at some point,…  MORE

Remember when you first experienced wireless Internet? If you’re like me, there was a certain feeling of, well, magic. No wires, no chords, yet with your laptop you could read the news while catching up on email – at your desk, on the couch, at the café. Anywhere, really. It was all so liberating. Except for the inconsistent connectivity. Fast forward to 2021 and those nagging wireless issues seem so far in the past. Yet…  MORE

If necessity is truly the mother of invention, then a pandemic might be the mother of transformation. This isn’t meant to make light of COVID 19 – the virus has taken countless lives and sunk the worldwide economy. Leaders, both in government and business, have scrambled to ensure that life continues to be as “normal” as possible while protecting our health and safety. But any major adjustment, inherently, means that things will no longer be…  MORE

I remember when I first saw a drone hovering in the sky above my house. What I initially thought was a small alien craft spying on me turned out to be my neighbor simply having some fun with his new toy. This was 10 years ago, when drones were a novelty. But now these unmanned aerial vehicles are commonplace. Drones are used for military operations, farming, oil and gas exploration, filmmaking, construction, disaster relief, and…  MORE

In 1983, much of the world was introduced to the idea of computer hacking via the film War Games. I clearly recall being enthralled with the tale of high school kid David Lightman (played by a very young Matthew Broderick), who almost starts a nuclear war with his computer hacking skills. At the time, the story felt like science fiction – there’s no way that could actually happen. But with a world now connected by…  MORE

In the business world, and especially with the technology sector, terminology seems to change as fast as your Twitter feed. Even for the savviest of us, it’s often hard to keep up with the latest acronyms and industry lingo. Take “call centers”. This category has been around for years, but now it’s morphed into “contact centers.” But as it turns out, one term is not synonymous with the other. There’s a difference. Contact centers have…  MORE

The term “cloud computing” was first coined in the mid-1990s. Now cloud computing is a pillar of the modern business landscape. In 2018, enterprises spent an average of $3.5 million on cloud apps, platforms, and services. Today, IT departments allocate more than 30% their budgets to cloud computing, and nearly 80% of enterprises have a portion of their enterprise computing infrastructure in the cloud. All of that activity in the could needs to be monitored….  MORE

If you haven’t met your daily requirement of learning exactly what a new acronym means, here’s one for you: OTT, which stands for Over-the-top media services. Wikipedia provides a clear definition: “An over-the-top (OTT) media service is a streaming media service offered directly to viewers via the Internet. OTT bypasses cable, broadcast, and satellite television platforms, the companies that traditionally act as a controller or distributor of such content.” All which is a complicated way…  MORE