When it comes to launching new technology, ROI is always the ultimate measuring stick. That’s especially true with AI initiatives, which carry a special sense of urgency. The question is, when is it realistic to know if the investment paid off? Despite the promise that AI will automatically deliver positive results, it’s common for companies to be challenged to locate ROI after launch. In our experience, tech leaders would be wise to not expect those…  MORE

Starting during the dotcom era of the mid 1990s, we’ve seen a vast shift in the traditional corporate hierarchy. Whereas the CEO used to make every decision unilaterally, he or she must now consider the perspectives from leaders of other key departments. That’s especially true for the CIO, which is why tech leaders and CEOs need a special type of collaborative relationship. And that’s the way it must be for success. Every single organization’s fortunes…  MORE

Technology is a double-edged sword. While enterprises always need the latest applications and software to boost sales, efficiency, and brand reach, those tools eventually become obsolete – and in turn, prevent further growth. The key is to recognize the indicators for updating your tech, which is essential for taking advantage of the latest innovations and business opportunities. One signal is when you notice an unusual amount of technical debt. But instead of perceiving this as…  MORE

Whether it’s the cloud, AI, The Internet of Things (IoT), and other emerging technologies, you have to know when to give the latest thing a chance. Somehow, you have balance the innovation necessary for growth with the risk management required to avoid disaster. It’s not easy. As much as the said technology offers promise, there are legitimate question marks. Is it secure? Is it better to be an early adopter and leap ahead of the…  MORE

Leaders always focus on the success and growth of their organizations. Vendors are there to help with those endeavors. But what happens if a partner, like your IT provider, all of a sudden shuts its doors? Perhaps there’s been a bankruptcy or dissolution process. Just like that, you’re scrambling to find a replacement that’s essential to daily operations. Dealing with this unfortunate scenario requires the same thinking you apply to internal what-ifs, such as security…  MORE

As Artificial Intelligence (AI) continues to gain more traction, the technology is dramatically impacting the workforce. Like it or not, AI is replacing many job functions, especially among lower-level IT workers. And we all know why: manual, respective tasks can be performed by AI quicker and cheaper. But we have to be aware that no role is immune to being made obsolete. Even CIOs. This is not a scare tactic, or a fear-driven campaign created…  MORE

If you’re like most of us in the tech world, you’re always being exposed to new possibilities for applying AI to projects. The technology continues to improve productivity, efficiency, and experiences, which is especially apparent with e-commerce. For starters, AI is revolutionizing how consumers use search. Whereas traditional search often delivers mostly irrelevant results, generative AI provides much more accurate results. That’s because AI can leverage the context of search queries, which in turn means…  MORE

In 1947, America’s first self-service gas station opened in Los Angeles. The concept of customers doing it themselves has come a long way since then, as we have all experienced with grocery stores, banking, and other types of business-to-consumer interactions. But self-service is no longer strictly reserved for the general public. Take self-service IT. Self-service IT solutions are precisely what the label implies: employees can resolve IT issues on their own rather than involving IT…  MORE