Most of us have experienced frustration with customer service. Most company executives probably feel the same way. But as with many aspects of operations, Artificial intelligence (AI) is here to make improvements. According to estimates, during 2025, approximately 80% of customer service and support operations will include some level of AI to boost efficiency, improve the consumer experience, and foster more upselling opportunities. Yet tech leaders aren’t naïve: they understand that although AI has great…  MORE

Artificial Intelligence (AI) has spawned an new era of innovation. The technology has reformed entire industries, and in the process delivered heightened levels of automation, productivity, and growth. But AI adoption can’t be undertaken without a clear understanding of its potential ramifications. Here are some issues to consider as you plan your implementation: Focus on your objectives: As with any emerging technology, leaders must peer through the hype and ask: Do we truly require AI…  MORE

Technology is a double-edged sword. While enterprises always need the latest applications and software to boost sales, efficiency, and brand reach, those tools eventually become obsolete – and in turn, prevent further growth. The key is to recognize the indicators for updating your tech, which is essential for taking advantage of the latest innovations and business opportunities. One signal is when you notice an unusual amount of technical debt. But instead of perceiving this as…  MORE

Whether it’s the cloud, AI, The Internet of Things (IoT), and other emerging technologies, you have to know when to give the latest thing a chance. Somehow, you have balance the innovation necessary for growth with the risk management required to avoid disaster. It’s not easy. As much as the said technology offers promise, there are legitimate question marks. Is it secure? Is it better to be an early adopter and leap ahead of the…  MORE

If you’re like most of us in the tech world, you’re always being exposed to new possibilities for applying AI to projects. The technology continues to improve productivity, efficiency, and experiences, which is especially apparent with e-commerce. For starters, AI is revolutionizing how consumers use search. Whereas traditional search often delivers mostly irrelevant results, generative AI provides much more accurate results. That’s because AI can leverage the context of search queries, which in turn means…  MORE

In 1947, America’s first self-service gas station opened in Los Angeles. The concept of customers doing it themselves has come a long way since then, as we have all experienced with grocery stores, banking, and other types of business-to-consumer interactions. But self-service is no longer strictly reserved for the general public. Take self-service IT. Self-service IT solutions are precisely what the label implies: employees can resolve IT issues on their own rather than involving IT…  MORE

In the 21st century, retailers are constantly adapting to new market conditions by implementing ever-innovative technology. One primary – and very recent – example is how brands are adjusting to the rise of the “deskless” employee. Deskless workers are just that – they spend most of their time on their feet, interacting with customers and products. And retailers are counting on them more this year, as we continue to see a post-pandemic increase of in-store…  MORE

Technology can do wonders for growing retail operation. The right combination of software and systems improve the customer experience, enhance employee productivity, and optimize the supply chain. Cutting-edge technology can also provide another key benefit: frictionless shopping. “Frictionless shopping” means eliminating unnecessary steps or obstacles between a consumer’s desire to buy and the completion of the transaction. There has always been “friction” in retail, ever since the first medieval merchants set up shop hundreds of…  MORE