Not so long ago, a retailer’s brand perception was based solely on the quality of their products. But the criteria for how one views a retailer is no longer so simple. Today, from the consumer perspective, it’s all about the experience. People want a quick and intuitive way to browse and buy. They want to automatically be served complementary options. They want hassle-free options for interacting with customer support. All of these demands make up…  MORE

Like any industry, the technology field goes through trends. Over the recent past we’ve seen the cloud, digital transformation, smart technology, the metaverse, and artificial intelligence (AI) as flavors the of the month (or year). Software as a service (SaaS) was once the new kid on the block as well. Yet because the cloud and AI seem to get most of the attention these days, some can forget about the importance of SaaS and how…  MORE

At this point in history, nearly every executive understands the benefits of cloud computing. What was once an arcane term that required detailed explanations is now a common part of our lexicon. So much so, in fact, that you’re likely to hear your mechanic, hair stylist, and neighbor casually mention “the cloud” in everyday conversation. But as is the case with every technology, the cloud is evolving. And much of this transformation has been driven…  MORE

In a world driven by an ever-growing list of technologies and associated acronyms, one can be skeptical of any “emerging” solution. But Communications Platform as a Service (CPaaS) is one that deserves every technology leader’s complete attention. CPaaS is a cloud-based communications platform that integrates voice, SMS, chat, and video features into your existing software. This is extremely beneficial for businesses that depend on cloud-based services, since CPaaS allows for the customization of communications infrastructures….  MORE

For some years now, the cloud has been one of the dominant forces in the technology sector. As it should be. The cloud has transformed business, fostering unforeseen levels of scalability and adaptability, accelerating innovation, streamlining operations and lowering costs. The topic has even infiltrated society at large, with everyday people casually talking about storing their data in the cloud. And just when “the cloud” seemed to have become ubiquitous, we now have a spin-off of…  MORE

If you’ve been in the technology game long enough, you’re well aware that every “innovation” isn’t necessarily innovative. But certain new approaches and processes do fit the bill of being transformative. For example, some years ago the tech community was introduced to DevOps, an approach that combined software development and IT operations to speed up the development lifecycle. Now a related and equal valuable idea has emerged called CloudOps. Similar to DevOps, CloudOps manages all…  MORE

Companies already know the value of the cloud. With its scalability and flexibility, as well as its cost reduction and collaborative capabilities, cloud computing provides organizations of all sizes with many benefits. Yet many CIOs and CFOs still wonder how they can see real financial value. That’s a justifiable question, as leaders have experienced how the cloud delivers many intangible benefits. For example, they’ve seen cloud being the ultimate catalyst for innovation, which in turn…  MORE

CIOs across the globe already know the value of implementing hybrid cloud environments. The migration of applications to both public and private clouds provides a previously unheard-of amount of business agility. Yet all that has a digital glitter is certainly not technical gold. The shift to the cloud brings challenges: Financial models aren’t always as accurate as they appear to be; shoddy oversight can render cloud software to actually be more expensive than on-premise operations;…  MORE