One of the most negative concepts for IT leaders is “legacy systems.” The term brings to mind slow, outdated technology that’s ready for the scrapheap. It’s technology that must be replaced in order for the organization to remain competitive and get ahead. After all, there are new business processes to adopt, new market challenges to meet, and new employee requirements. Legacy technology, says conventional wisdom, will not only hinder growth – it will cost you…  MORE

“Digital transformation” can be a misleading term. Many believe the concept has a definite beginning and end (whenever that may occur), but the transformation itself is often an ongoing process. New technologies and shifts in the market force organizations to adjust their digital transformation initiatives. Artificial Intelligence (AI) is the latest tool that must be folded into those projects. And for good reason. Generative AI and other large language models (LLMs) are affecting (or soon…  MORE

Business leaders can’t sit still for long these days. They have to constantly assess the potential benefits of new technologies, sales strategies, marketing tactics, and brand awareness campaigns. Getting comfortable can mean falling behind. That same mindset should also apply to customer service and support. The problem, however, is that executives often look at customer care as their last priority; to many it’s a nice-to-do rather than a must-do. But that can be a costly…  MORE

Retailers have always had to be inventive. From the adoption of neon signs to shopping carts to electronic cash registers, remaining competitive means keeping up with the times. Tastes change, shopping habits shift, and cultural forces dictate new offerings. Stores must continually adapt. But the need for innovation has magnified since the dawn of the World Wide Web and ecommerce. There’s now an exponential amount of competition from both emerging players and online-only entrepreneurs. There…  MORE

For many years, corporate America resisted the call from activists to be more environmentally conscious. They said it would be too expensive. Besides, they felt, the planet’s doing just fine. But time and facts changed the attitudes of executives. They realized that fighting off sustainability was a losing battle. In fact, they recognized that embracing environmental causes could only benefit their organizations: One hand they could improve the health of the planet, and on the…  MORE

Agnostic Networks will never be mistaken for an economic think tank. We’re experts in technology, not dollars and cents. That said, the state of the economy is critical to how we advise our clients about which technology to deploy. And for the retail sector in particular, 2023 will be shaped by the current, unpredictable economic outlook. Retailers are recovering from the pandemic-induced shake-up that changed how they sell – and how customers shop. Inflation continues…  MORE

The pandemic ignited the remote work revolution, providing office employees with new levels of flexibility in their schedules. But with that flexibility came scrutiny from management: How much are they really working? Thus the growing trend of companies implementing software than monitors keystrokes and mouse movement to track worker productivity. Typically those being monitored sit in marketing, finance, sales, operations, and other key departments. Interestingly, the folks responsible for installing and maintaining the monitoring systems…  MORE

When you work in the telecommunications and technology industry for over two decades (like we have), you can forget that what you do impacts essentially every part of society. For example, we’re responsible for a large amount of energy use and carbon emissions. But with that awareness, we can take action when it comes to sustainability and the increasing drive for a net zero future. Indeed, the telecommunications industry is critical for promoting a sustainable…  MORE