Telecom & Technology Consulting
In a world of increasing acronyms and constant predictions, it’s easy to become skeptical about the latest technology. That’s how many felt about Software-Defined Networking (SDN) just a few years ago. The tide, of course, turned when industries realized how SDN can reduce costs and boost revenue streams. And even though SDN is being deployed in data centers and enterprises around the world, the cream is still rising to the top. IDC predicts the SDN… MORE
From the neon sign to the shopping cart to the electronic cash register, retail growth has always been tied to technology. Only time will tell about what truly benefits the sector, but here are some thoughts about what might happen in the next few years for retail companies. Look out for Instagram For years, Amazon has not only dominated ecommerce and mobile shopping, they seem to separate from the pack more and more. But Instagram… MORE
Every few years a new technology comes along that alters the landscape for service providers. In the not-too distant past it was something called the Internet. Then came the smartphone. Today it’s Artificial Intelligence (AI). But although most service providers clearly see how AI improves their overall business operations, they may not realize how it can specifically enhance the customer experience. If you haven’t yet seen the light about AI and customer service, it’s time… MORE
1960 may seem like a long time ago, but an article written by Theodore Levitt that year still influences almost every business on earth. Levitt, who was a professor of marketing at the Harvard Business School, wrote the piece “Marketing Myopia”, which can be summed up like this: Companies can get too focused on production when they need to spend more time understanding customer needs. Failure occurs when they focus too much on selling and… MORE
When Amazon bought Whole Foods for billions, it wasn’t because they lacked access to organic kale and cage-free eggs. Making the deal turned Amazon into a true omni-channel retailer. In the simplest terms, omni-channel retail is how business-to-consumer companies are adapting to 21st century customer behavior. Wherever they are, whatever they’re doing, consumers expect the same personalized experience online, via mobile devices, and in-store. Omni-channel provides that multi-prong set of options. Just a few years ago,… MORE
While springtime is mainly viewed as a time for renewal, it’s also a season for reflection. That’s because every new thing that comes into your life makes you consider what it replaced. Don’t worry – we’re not going to be overly philosophical here. It’s just that with one-third of 2018 almost completed, I wanted to share our assessment of the shifts occurring in the world of cloud computing. For starters, we’re still seeing a vast… MORE
During lunch with an old friend last week, we talked about how much has changed since we first met over 30 years ago. Politics, the music business, fashion, pop culture, the list goes on. And so much was impossible to foresee. The highlight was when my friend whipped out his smartphone and said, “Who would’ve thought we’d have these things?” True. Where as an iPhone was once only in the domain of science fiction, it’s… MORE
The NFL season kicked off a few weeks ago, and like any year, there are predictions galore. We thought it would be nice to share our opinions as well, but upon further review, it wasn’t really a great idea. See, as much as we love professional football, we’re much better suited to forecast the state of the telecommunications industry. And rather than focus on one year, we believe you would appreciate a longer-term view. Why… MORE
