Telecom & Technology Consulting
When we hear about the state of the economy, the stories generally focus on growth, employment numbers, and abstract terms like Gross Domestic Product (GDP). But behind the statistics are the real-world ramifications for employees that are difficult to measure but which affect the economy to a great degree. And near the top of that list is worker burnout. Despite popular perception, the technology sector is not immune to burnout – a condition that creates… MORE
When leaders think of digital transformation, many often latch on to the “destination” aspect when it’s mostly comprised of a long journey. And in order to take the proper steps, digital transformation must be a core competency that’s shared among a select team of digital experts. Having the right people steering the ship is important, as digital transformation is about continual improvement. You must always adjust based on ever-changing customer expectations, marketing opportunities, employee skills,… MORE
Not so long ago, retail consumers were introduced to the concept of self-checkout. Instead of a cashier scanning items and bagging them, you had the freedom to do it yourself. New checkout experiences will soon enhance self-checkout. These are “contactless” systems powered by the latest computer vision and AI technologies. Instacart, in collaboration with Amazon One, are implementing palm-recognition payment technology to over 500 Whole Foods locations across the country. Other retailers are experimenting with… MORE
Retailers have always had to be inventive. From the adoption of neon signs to shopping carts to electronic cash registers, remaining competitive means keeping up with the times. Tastes change, shopping habits shift, and cultural forces dictate new offerings. Stores must continually adapt. But the need for innovation has magnified since the dawn of the World Wide Web and ecommerce. There’s now an exponential amount of competition from both emerging players and online-only entrepreneurs. There… MORE
Remember the idea of “smart homes?” We surely do. Just a few years ago this concept had its moment in the sun. Devices connected by sensors were increasingly providing more convenience and enjoyment, saving people time by eliminating the mundane tasks of home life. Turn on some music, turn off the lights, change the room temperature – all with a request from your voice, even automatically. Smart technology and smart homes didn’t go away. The… MORE
Like any industry, the technology field goes through trends. Over the recent past we’ve seen the cloud, digital transformation, smart technology, the metaverse, and artificial intelligence (AI) as flavors the of the month (or year). Software as a service (SaaS) was once the new kid on the block as well. Yet because the cloud and AI seem to get most of the attention these days, some can forget about the importance of SaaS and how… MORE
With rising labors costs and a decrease of available workers, retailers have been scratching their collective heads. How are they going to stay afloat? To answer that question, more brands are turning to automation – specifically, to robots. They have no choice. In 2022, retail companies increased spending on labor costs by nearly 5%. Powerhouse retailers like Target, Costco, and Walmart have been forced to boost hourly wages to retain workers. But retail leaders understand… MORE
In a world driven by an ever-growing list of technologies and associated acronyms, one can be skeptical of any “emerging” solution. But Communications Platform as a Service (CPaaS) is one that deserves every technology leader’s complete attention. CPaaS is a cloud-based communications platform that integrates voice, SMS, chat, and video features into your existing software. This is extremely beneficial for businesses that depend on cloud-based services, since CPaaS allows for the customization of communications infrastructures…. MORE
